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The 5 best fire damage restoration services in London to call in a heartbeat

All you need is to spend a week in London to know that things just don’t happen instantly. Tube trains, tables at Dishoom, a bit of sunlight – we have to wait for those. 

But when it comes to fire damage? Mate, you can’t wait a minute longer to get the pros in.

For services as crucial as these, you need experts who turn up fast. There are crucial non-negotiables too, such as assistance with insurance handling or just having complete empathy in general.

Our team found them all for you. Based on our research, these fire damage restoration services are sure to be there when you need them the most. 

How much do fire restoration services cost in London?

The cost of fire restoration services in London starts from £500 for minor smoke damage, and can go up to £70,000 for extensive structural damage. The total depends on the severity of the damage and the size of the property.

How we chose the best fire damage restoration services in London

  • Range of services: We assessed the range of services. We looked for key offerings like fire and smoke damage cleanup, structural repair, and contents restoration. 
  • Quality of work: We evaluated the effectiveness and thoroughness of the restoration work. Assessment was based on client testimonials and before-and-after photos.
  • Response time: We examined how quickly each company could respond to emergency calls. We also took note of 24/7 availability and speed of on-site assessment.
  • Pricing and transparency: We compared rates, including hourly fees, flat rates, and any package options. 
  • Follow-up and guarantees: We assessed whether companies offered post-restoration inspections, maintenance tips, and warranties. 

1. North London Fire Flood Restoration

north-london-fire-flood-restoration-logo

Contact: +44 20 8340 8338

Opening Hours: Monday – Sunday: 4:00 AM – 11:00 PM

Website

North London offers a comprehensive range of services, including fire damage repair, flood restoration, and mould removal.

What makes them easy to trust is their long-term reputation of over 30 years. They’ve stayed consistent all throughout, delivering thorough damage restoration.

Timing their average response time, we can say they’re highly responsive. They arrive quickly for emergency assessments, and written quotes are available within hours.

Rates and pricing are competitive. There are no surprise or hidden fees in the billing, according to clients. 

Guarantees are also included in the completed work, though we would have loved to see more information here. They’re just a bit muddy explaining terms to us.

They primarily serve North and Central London clients, so people in areas beyond that might need to check out a different provider.

Nonetheless, the good outweighs the bad. Even the communication is seamless – they’re highly accessible via phone, WhatsApp, and email. 

Response was within minutes across these channels. The calls were, of course, picked up almost immediately. 

Pros

  • 30 years of experience
  • Comprehensive range of services
  • Fast response time
  • Competitive and transparent rates
  • Full support with loss insurance and loss adjusters
  • Seamless communication
  • Guaranteed work

Cons

  • Limited info on guarantees
  • May not be able to cater outside of North and Central London

Fast, accurate, and professional

“I have used many restoration/disaster recovery companies over the years and Fire/Flood stand out in my experience as the best without a doubt.  Fast, accurate, professional, experienced, good communication.  They are excellent at what they do and we will use them again.   What more could you ask for – except not having a disaster in the first place!”

– dannyarch, Google Review

Responsive and thorough

“Fire Flood Restoration was fast to respond and thorough. Their understanding, professional nature and reassurance is next to none.”

– Susie Ray, Google Review

2. Restorations UK

restorations-uk-logo

Location: 50 Broadway, London 

Contact: +44 80 0092 6123

Opening Hours: Open 24 Hours

Website

Restorations UK offers a wide range of services. They’ve been in the business for over 35 years too, maintaining a strong local reputation.

Their track record is impressive, having restored thousands of properties. They handle residential and commercial clients too. Cases include everything from single rooms to supermarkets.

The company has a specific approach, which we like. They immediately deploy a specialist restoration surveyor to provide accurate estimates.

A step-by-step process is then laid out. Part of this is full decontamination, which we can only describe as thorough and expertly done.

While the rates are somewhat on the favourable side, we did hear issues about billing transparency. These were often associated with very small tasks or small-scale work.

They may also need to improve equipment availability. A few clients pointed out that the drying equipment was limited during extreme weather.

Thankfully, they still manage to keep up with the competition in other key areas. 

For instance, communication via phone is seamless. Emergency response services are done promptly. They communicate with both clients and insurers as well for continuous updates. 

Pros

  • Over 35 years of experience
  • Full range of services
  • Fast response time
  • 2-hour on-site coverage across the UK
  • Thorough process and decontamination
  • Competitive pricing
  • Can restore sensitive art, documents, and fabric

Cons

  • Minor issues with billing
  • Limited drying equipment during extreme weather

Extremely knowledgeable and reasonably priced 

“We have used this company on 4 different occasions over the past 18 months and have found them not only to be extremely knowledgeable but also reasonably priced when compare to other quotations that we have compared them to.Well recommended!”

– Jeffrey Salmon, Google Review

Speedy work

“Dear Stuart, my property has now been completely repaired and I wanted to thank you and the team at Restorations UK for having played such a vital part in this. I was so relieved that you responded so quickly and efficiently to my call for help. I was delighted with the work you did, which took less time than expected and thus allowed the rest of the repair work needed in the house to proceed that much sooner. Much as I wish I won’t have reason to call upon your services again, I know where to go should disaster strike again, and will certainley suggest your company to others in similar situations. With my gratitude again for your prompt and effective work.”

– Simon Chapple, Google Review

3. Disaster Care Capital Ltd

disaster-care-capital-ltd-logo

Location: Unit 3, 4 & 12B, Set Star Estate, Transport Ave, Brentford 

Contact: +44 20 8568 8111

Opening Hours: Open 24 Hours

Website

Disaster Care impressed us the most with the quality of their workmanship. They have a team of trained specialists who handle complex fire damage scenarios.

As for specialities, the team are experts in full structural support. They can also handle minor work such as cosmetic restoration, odour neutralisation, and soot removal.

The track record also speaks for itself. Their restoration work is meticulous and thorough. They’re even able to restore sentimental items and valuable contents.

The rates and pricing are competitive and transparent. We like that they provide clear estimates and honour their quotes. 

However, pricing for small jobs is where things can get tricky. We heard a few complaints from past clients who said that they were charged too much for what was done.

It’s important to note, however, that everything still depends on the extent of damage. Some of which aren’t visible to the naked eye.

Response is pretty solid. They’re accessible 24/7, so emergency services are dealt with immediately. 

We like that they also provide progress updates and clear guidance throughout the restoration process.

Pros

  • Comprehensive range of services
  • Highly trained specialists
  • Rapid emergency response
  • Supports clients with insurance claims
  • Competitive pricing
  • Experts in complex restoration work
  • Strong track record of quality workmanship

Cons

  • Minor issues with billing for small work
  • Can be difficult to book during widespread emergencies

Friendly and incredibly helpful

“DCC colleagues Jared and Jo did a really good and thorough job clearing up our house after a big and nasty fire. As well as doing a brilliant job, they were both very friendly and incredibly helpful throughout the time they were at our house. Thanks for all your hard work.”

– Chris Matthews, Google Review

Went above and beyond

“We had Goran, Bilal and Adil as our crew to clean up a conservatory with fire damage. They were exceptionally polite, on time, and did the job to a very high standard. They went above and beyond until done to our very high standard. Impressive service and genuinely nice people.”

– Zain Bilgrami, Google Review

4. Mr Flood ltd

mr-flood-ltd-logo

Location: 124 City Rd, London 

Opening Hours: Open 24 Hours

Website

Mr. Flood’s team has extensive experience in fire restoration. Their track record shows that they’ve successfully managed numerous properties.

In most cases, properties have been restored to pre-loss condition. The impressive results are ready for insurance submissions quickly.

We considered their rates and pricing and found them favourable. Quotations are informative, so both the client and business are on the same boat.

Their customer service team is also responsive. We tried reaching out to them via phone and email and got quick responses on both channels.

Emergency support is available 24/7, providing immediate support.

Their range of specialisations is also valuable. Among the many include HEPA filtration and odour neutralisation. 

If there’s one downside, it’s that their track record is still yet to be as extensive as others. We had quite a hard time gauging results considering the limited info on consistent, long-term performance.

Nonetheless, everything we’ve seen so far is pretty promising.

Pros

  • Comprehensive range of services
  • Highly thorough work
  • Rapid emergency response
  • Clear communication
  • Uses advanced odour neutralisation techniques 
  • Impressive workmanship
  • Clear quotations and prices

Cons

  • Limited info for long-term performance assessment
  • May require advanced scheduling for complex jobs

Delighted with the results

“I recently had some garden work completed by Mr Flood Ltd, and the service was outstanding! The team was polite, respectful, and incredibly hardworking. My garden was a total mess before, but the Mr Flood team transformed it into a perfect landscape. I’m absolutely delighted with the results — highly recommended!”

– Gillian EXCELL, Google Reviews

Extremely thorough and professional 

“Extremely thorough and professional job done, while making sure to keep me involved in the process, as I’m dealing with a dispute at the minute. Maintained high client confidentiality when presented with a tricky situation, and overall enjoyable people.”

– ana boudouva, Google Reviews

5. Ideal Response

ideal-response-logo

Location: Ideal House, Crismill Ln, Maidstone 

Contact: +44 808 239 6884

Opening Hours: Open 24 Hours

Website

Ideal Response provides a comprehensive range of services to both homes and businesses. Key services include soot and smoke removal, structural drying, and debris cleaning.

We trust in their technically precise restoration work, mostly thanks to their IIRC-certified fire specialists.

We also like that they follow a structured and transparent approach. They start with a rapid assessment, before offering tailored restoration plans.

Their 24/7 emergency response is fast, often arriving within hours at the property. Plus, they offer insurance claims support. This makes navigating complex documentation feel relatively easier.

Customer service is also excellent. Communication is prompt and clear – they even provide daily updates, which reassures clients.

We only wish they were more transparent with pricing. Though a few clients said that their rates are favourable, we also heard a handful who felt they’re quite expensive.

It’s also crucial to note that in some cases, clients may need to hire additional contractors for full rebuilding. 

Pros

  • Wide range of services
  • Highly skilled and certified technicians
  • Fast, 24/7 emergency response
  • Advanced cleaning and odour removal
  • Strong support for insurance claims
  • Reliable staff communication
  • Flexible for domestic and commercial clients

Cons

  • Limited transparency on prices
  • May require other contractors for a full rebuild

Extremely hard working

“Gratitude and thanks to Ideal Response for responding to our fire damage and smoke ingress to our home from a very bad shed fire that spread. The smell and damage was overwhelming but Andreea and team did sterling work. Conscientious, determined, thoughtful and extremely hard working. In the nicest way I hope I don’t use you again, but the technical and chemical clear up was superb. All the best.”

– Philip Alexander Smith, Google Review

Very impressive approach 

“Renatas and Ben L. were amazing. Hardworking, efficient, professional and thorough. They were friendly and polite and did an excellent job of cleaning our drive and brickwork after a fire. Very impressed with their positive attitude and skilled approach.  Thank you both so much”

– Patrick Babb, Google Review

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