When a loved one starts needing daily or long-term care, life quietly shifts. What used to be simple routines can become serious areas of concern.
Many families reach this point unexpectedly. With so much in our hands, caring for a loved one often becomes a big responsibility. By hiring home health care services, we can at least bring a steady presence for life-changing care.
For this guide, we looked closely at services trusted by London families. We chose these options for reliability, continuity, and a human approach.
How much do home health care services cost in London?
The cost of home health care services ranges from £1,100 to £1,800 per week for live-in care. Specialised 24/7 care can exceed £2,000 per week.
How we chose the best home health care services in London
- Quality of care: We evaluated the overall quality of care by reviewing client outcomes, care consistency, and professional standards.
- Range of services: We assessed how broad and flexible each provider’s service offerings were. We preferred those that cover medical, personal, and companionship care under one roof.
- Communication: We reviewed how clearly agencies communicated with families and clients. We looked into reporting systems, updates, and accessibility of care coordinators.
- Value for money: We assessed pricing relative to the quality and scope of services offered. We looked into transparency in billing and the absence of hidden fees.
1. Direct Homecare
Location: 18th, Broadgate Tower, 20 Primrose St, London EC2A 2EW
Contact: +44 345 230 1645
Opening Hours: Open 24 Hours
We liked Direct Homecare for the range of services they offer. They provide live-in care, medical care, domiciliary support, and palliative services.
The company operates as a CQC-regulated provider. This means that their care follows formal UK safety and compliance standards.
Across all services, we appreciate how responsive the staff and coordinators were. Clients report that they respond to calls and emails promptly. And when necessary, they can even provide updates outside of working hours.
Another plus is that they specialise in complex conditions. This includes acquired brain injury, spinal injury, and neurological disorders.
To us, this shows that the company’s focus goes beyond basic companionship care.
Care plans are personalised, allowing families to tailor support around routines, personal preferences, and medical requirements.
However, we also think that pricing transparency can be improved. It’s best to expect that rates will depend on the range of services involved per plan.
Very helpful throughout
“I would like to start by saying what key members of the DH24 team Yogina and Kevin are. Yogina was very helpful all throughout the process of my application and Kevin answered all of my questions with no hesitation in a professional manner also both of them made me feel valued as a practising nurse.”
Jeng Sison | Google Review
2. Right at Home Central London
Location: 16 Upper Woburn Pl, London WC1H 0AF
Contact: +44 20 3084 7333
Opening Hours: Monday – Friday: 9:00 AM – 5:00 PM
Right at Home is led by 2 Registered Nurses with over 30 years of NHS and private sector experience. This gives the agency strong clinical oversight in terms of health care.
We appreciate their wide range of services. They cover personal care, dementia care, and live-in care, among others.
Considering the range, we can say that patients can escalate levels of support without changing providers.
One of the things that stands out about them is their credibility. We find them a trustworthy option, considering the structured caregiver training.
For a bit of background, they have experience in medication administration, CPA, and life support. This gives them practical skills that are most useful in a home health care service.
The management is also quick to respond to urgent care requests. Families say arrangements were swift, even during hospital discharges and emergencies.
We only wish for the pricing to be more upfront, so clients can get a fuller picture of their bills.
Impressive and compassionate care
“I have been very impressed by the professionalism of the team, their attention and compsssionate care. I would have no hesitation in recommending Right at Home Central London.”
TC | Google Review
3. London Care – Hackney
Location: Unit 6, 2A Belsham St
Contact: +44 20 8986 8425
Opening Hours: Open 24 Hours
London Care specialises in hospital support and reablement care. This makes them a top choice for patients who need to safely transition from hospital to home.
We also favour their structured domiciliary care designed to maintain independence. They focus on keeping clients stable at home, rather than defaulting to institutional care.
Care plans are solid as they’re highly personalised and collaborative. They work with families and review against agreed goals for improvement.
Overall, this gives clients measurable control of their progress.
One thing we liked is that they operate Extra Care housing schemes. Through this, they provide 24/7 on-site staff. This ensures a hybrid model between independent living and full residential care.
Carters are trained with a wide range of skills. This includes personal care, mobility support, and social outings. We like this full lifestyle assistance for patients.
The only downside we noted is that staffing variability peaks at times. There’s limited pricing transparency, too.
A positive experience
“I’m happily positive about this companies facilitation of my discharge from hospital and the domicilerie care set in place to keep me out of hospital”
Carl Knell | Google Review
4. Helping Hands Home Care Highbury
Location: 2, Archway Close, Highbury
Contact: +44 20 3617 5551
Opening Hours: Monday – Friday: 8:00 AM – 7:00 PM, Saturday – Sunday: 9:00 AM – 5:30 PM
Helping Hands impressed us with their 30 years of nationwide experience in private home care. This reassured us of their long-standing operational ability.
Apart from this, their carers are also directly employed. We consider this a plus, as it translates to more consistent training standards and reliable service.
Speaking of services, the place employs highly personalised planning. Assessments involve both clients and families to tailor routines, goals, and preferences.
We also appreciate the regular follow-ups that ensure plans evolve based on progress.
Apart from the 24/7 live-in care, we also like the versatility of their offerings. Their staff can provide both companionship and complex clinical care.
For reference, they can extend dementia support, Parkinson’s care, and PEG feeding.
Pricing is also a key strength. The company said that there are no hidden fees and that their structured care comes in comprehensive packages.
Families may just have some issues with scheduling at times.
Very warm and welcoming
“Ama creates a very warm and welcoming environment. She is not only highly organised and efficient but extremely compassionate and displays a great level of empathy when carrying out her customer service. She is a credit to herself and to the company she represents. Because her wonderful work I would give this company 5 stars.”
Deborah Adom | Google Review
5. Bluebird Care Westminster & City of London
Location: 77 Ashmill St
Contact: +44 20 7976 6163
Opening Hours: Monday – Friday: 8:30 AM – 5:00 PM
We liked Bluebird Care for their flexible care packages. Clients can take advantage of various offerings, from minimal daily visits to full live-in care. This makes it ideal for either short-term or long-term needs.
Their staff are professionally trained, empathetic, and reliable. According to families, they’re able to create meaningful bonds, especially those living with dementia.
Another great plus for us is their great communication. They use tools like the OpenPASS phone app to give instant feedback and updates to families.
In line with this, their approach is proactive and supportive. They adjust the care plans as needed and ensure continuity, even when a regular carer is unavailable.
Based on our comparisons, rates are also transparent and fair. They provide good value for the level of personal attention clients receive.
Unfortunately, we heard a few complaints about poor staff behaviour. At least, the issue isn’t recurring and isn’t as widespread to raise an alarm.
Really cares about their clients
“A company that really cares about their clients, and works with you to find the best carers. I have had many follow-up calls and in-person meetings to ensure I am getting my own needs met. When a carer is not a good fit, Bluebird are proactive in changing them for the right person. It is what all care companies should be, and my carers are fab.”
Kloe Rowley | Google Review
